Humana is hiring work from residence in all 50 states!
Humana is certainly one of the largest medical insurance firms in America. Humana has over 20 million members. Humana makes over $64 billion a yr! This firm is hiring work from home inbound contact reps in the United States.
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Humana is persevering with to develop nationwide! We have a number of new Inbound Contact Representatives openings that may have the pleasure of taking inbound calls from our Medicare Members and supply glorious service and help. These roles will likely be 100% work from home. These are wonderful alternatives to hitch a Fortune 100 firm that steady to broaden and develop!!
The Inbound Contacts Representative 2 represents the Humana by addressing incoming phone, digital, or written inquiries from Medicare Members. These Inbound Contact Representative 2 strives to offer the suppliers a decision or path strategy to decision on every name whereas offering an ideal name expertise. These roles will likely be on a Monday-Friday schedule with shifts between 7:45 am – 9:00 pm EST (M-F), some weekends throughout peak season.
What we’d like your assist with:
The Inbound Contact Representative 2 addresses buyer wants which can embrace advanced profit questions, resolving points, and educating members.
- Handle 40-50 inbound calls each day from members in a fast-paced inbound name heart surroundings
- Records particulars of inquiries, feedback or complaints, transactions or interactions and takes motion in accordance to it.
- Escalates unresolved and pending buyer grievances. Decisions are sometimes centered on interpretation of space/division coverage and strategies for finishing assignments.
- Works inside outlined parameters to establish work expectations and high quality requirements, however has some latitude over prioritization/timing, and works below minimal course.
- Follows commonplace insurance policies/practices that permit for some alternative for interpretation/deviation and/or impartial discretion.
COME GROW WITH HUMANA! BENEFITS DAY ONE – STELLAR 401K MATCH – PAID TIME OFF – TUTION ASSISTANCE PROGRAMS – STELLAR WELLNESS/REWARDS PROGRAM
What you want for fulfillment! – Required Qualifications
- Minimum 2 years of customer support expertise
- Must be obtainable to work any shift between the hours of seven:45 am – 9:00 pm EST (M-F), some weekends throughout peak season
- Virtual Training will begin day certainly one of employment and run the first 11 weeks with a schedule of 8:00 am – 4:30 pm EST. Attendance is very important for fulfillment so no time without work is allowed throughout coaching and 50 days following.
- Demonstrated expertise with offering robust customer support and a spotlight to particulars whereas listening on calls
- Prior expertise managing a number of or competing priorities, together with use of a number of pc purposes concurrently
- Prior expertise successfully speaking with prospects verbally and listening to their wants
Work at Home Requirements
- Must have the capability to offer a excessive pace DSL or cable modem for a house workplace (Satellite and Wireless Internet service is NOT allowed for this function). A minimal commonplace pace for optimum efficiency of 10×1 (10mbs obtain x 1mbs add) is required.
- A devoted area missing ongoing interruptions to guard member PHI / HIPAA info.
What it is advisable to be STAND OUT amongst the crowd! : Preferred Qualifications
- Associate’s or Bachelor’s Degree
- Prior inbound name heart or associated customer support expertise
- Prior Healthcare expertise
- Bilingual in English and Spanish
- Any Humana affiliate who speaks with a member in a language aside from English should take a language proficiency evaluation, offered by an out of doors vendor, to make sure competency. Applicants will likely be required to take the Interagency Language Rating (ILR) take a look at as offered by the Federal Government.
Scheduled Weekly Hours
CLICK HERE TO APPLY NOW
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