Alorica is hiring make money working from home in the USA!
Alorica is a worldwide chief in customer support and expertise. This customer support large employs hundreds of individuals throughout the globe. They present customer support to many Fortune 500 firms. This firm is hiring distant lead buyer expertise brokers anyplace in the US.
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GET TO KNOW ALORICA
At Alorica, we solely do one factor – make lives higher, one interplay at a time. We’re a worldwide chief in customer support and expertise, serving the world’s largest manufacturers with tens of hundreds of workers in a whole lot of places round the globe.
Your mission (must you select to just accept it) is to supply buyer help by way of cellphone, electronic mail, on-line chat or social media to clients who’ve questions, issues or confusion round a selected services or products.
You’re actually the voice of the model, and a powerful relationship between our purchasers and their clients begins with you. So solely the superior want apply.
KEY JOB RESPONSIBILITIES
- Assist members of an elite well being care firm with all of their profit wants
- Going above and past for the members and help them in each means attainable
- Build relationships with the members and observe up with them
- Talks to members over the cellphone, electronic mail, on-line chat or social media to resolve their questions or issues
- Maintains and updates members info as vital
- Calmly makes an attempt to resolve and de-escalate any points
- Escalates calls to supervisor when vital and acceptable
- Responds to requests for help.
- Tracks call-related info for auditing and reporting functions
- Provides suggestions reviews on name points associated to downtime and/or coaching points
WHY JOIN US?
As an worker, chances are you’ll obtain:
• Paid coaching
• Flexible coaching schedules
• Medical and dental advantages
• Paid day off
• Paid vacation and sick time
• Retirement planning choices (401(okay))
• Employee reductions by way of consumer applications
Working with us means doubtlessly having the freedom to discover every kind of profession choices – from customer support, collections, coaching, and tech help, to administration, recruiting and extra. We supply enjoyable, difficult alternatives to pursue your skilled objectives, and we would like you to have enjoyable and succeed – as a result of whenever you’re at your greatest, that’s once we’re at our greatest.
Minimum Education and Experience:
• High School Diploma or GED required; school diploma most popular
• Customer service expertise a plus
• Phone-related customer support a significant plus
• Familiarity with Microsoft Windows, Word, and Excel functions
• Bilingual language expertise a plus
Knowledge, Skills and Abilities:
• Stellar customer support expertise – and an awesome want to make lives higher, one interplay at a time
• Ability to make use of cellphone and laptop programs
• Excellent oral and written communication expertise
• Strong listening/comprehension expertise
• Ability to remain composed and goal
• Conversational, affected person and assured, with a constructive angle
• A local weather managed, contact heart setting – crammed with superb folks, unimaginable profession alternatives and the occasional dance-off
• Constant utilization of cellphone and laptop programs
CLICK HERE TO APPLY NOW
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